Shipping policy
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times We currently ship to Portugal and across the European Union.
- Standard Shipping: 7–15 business days
- Free Shipping on orders over €50
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delays We are not responsible for delays caused by customs, postal services, or circumstances beyond our control.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at mreugene233@gmail.com within 7 days of the expected delivery date and we will resolve it promptly.
Contact For any shipping questions, reach us at mreugene233@gmail.com